Legal Information

Complaints

If you have a complaint against your insurer(s) you will find their complaints procedure included in the policy documentation.  If you wish to complain about the way we have transacted your business we recommend that you initially telephone our office to discuss your concerns with the relevant person or department.
If you remain dissatisfied and wish to register a formal complaint please write to, Mr. M. D. Eagles at Oamps or alternatively telephone him on 020 7929 6880 or e-mail at info@oamps-sr.com.  Our aim is to resolve any complaints within prescribed timescales as set out in our complaints procedure, a copy of which is available on request.

If the matter is still not resolved to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service (FOS) if you are an eligible complainant.  This is a free and impartial service.  For further information you can telephone the FOS on 0845 080 1800 or e-mail enquiries@financial-ombudsman.org.uk or write to:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

We are regulated by the Financial Services Authority. Our permitted business is arranging non-investment insurance contracts. Our FSA Register number is 307958. These details can be checked on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234